Shipping policy

Shipping Policy

At KoalaCloth, we are committed to delivering your orders promptly and safely.

Shipping Times

We process all orders within 1-2 business days. Once your order is dispatched, delivery typically takes 7-15 business days, depending on your location. Please note that these are estimated timeframes and may vary due to unforeseen circumstances.

Tracking Your Order

Once your order has been shipped, you will receive a tracking number via email. You can use this number to monitor your package's progress in real-time on the carrier's website.

Shipping Regions

KoalaCloth ships internationally to most countries. Shipping costs are calculated based on your destination at checkout. Some regions may have restricted delivery areas; we will notify you if your address is in a restricted zone.

Customs and Delays

International orders may be subject to customs duties and taxes, which are the responsibility of the recipient. Delays caused by customs clearance are beyond our control. We recommend checking with your local customs office for more information about potential duties and taxes.

Shipping Issues

If your package does not arrive within the estimated timeframe, or if it arrives damaged, please contact us at koalaclothsupport@gmail.com with your order number and tracking information. We will investigate and work towards a resolution.